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| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page | |
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"My Wife, Daughter and Myself walked into the store actually expecting a group of stuffy people, or so it was told to us by others claiming we needed to go to a different dealer. But determined to find out we split up in different directions, a 6 year old little girl headed for the Bikes, my wife to the clothing and I sort of Zig zagged my way around to see what happened. That's when it all happened! People were greeting my daughter and talking to her like she herself was the customer, my wife immediately befriended the girls at the clothing counter, and Greg Paprocki introduced himself to me like I was the most important person in that dealership. I explained that this was to be my first Harley, I waited 43 years to do it and I grew up wanting a Fatboy, and wanted Black. Greg took ample undistracted time with me to insure that the Bike I thought I wanted was in fact the right bike for me. I intentionally have not mentioned what my daughter was doing because I cold her her discussing bikes with the Parts guys, and then clothing and helmets with the girls. my whole family was being attended to and never once felt rushed. I am very pleased with my experience, my daughter now asks to go to the Harley store, and my wife even thinks she would like to apply for a job there some time in the future. We now have a great bunch of new friends and a great location to deal with.
Can't wait to buy my wife her first Harley..
Greg, Tammy, Taylor Hartman
2008 FLSTF FATBOY BLACK (As it should be)"
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By: Gregory Orchard Park,NY
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"Greg and service staff were great.I had my 06 road glide shipped to this location.When I picked it up the recall work was done and it was waiting to be loaded.They loaded on my trailor and secured it.They went above and beyond what I expected.Thanks again guys! "
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By: Henry Mississauga,ON
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"My 10 year young son saw the new 2008 Heritage Softail for the first time and asked "Dad is that really your bike"? I said "Nope, its our bike"! He then turned and said "Nice bike Dad". After that it matters not what you paid! I want to Thank Nick for being more than just a salesman. You made us feel welcome like we belonged there. Marcy thanks for helping us with all the paperwork and I hope you get your dream soon as well! Greg, you put together a great piece Thanks. John Jr. Thanks for spending time with me on the floor. You should be proud of all the people that make up Buffalo Harley. It was an awesome experience for me and my son. Thank you again! "
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By: Jamie Orchard Park,NY
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"Greg and the staff made my purchase of my first Harley a very pleasureable experience. Their friendly staff answered all my questions, and made sure all the paper work was complete for me to import my Harley into Canada. I am looking forward to many return visits. Thanks again. "
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By: Rick Fort Erie,ON
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"Big John has put a complete bike shop here in Orchard park. Jennifer in appearal is always so helpful, geoff always takes care of your bike as if it were his own and gets it in and out quickly. The guys in sales and at the parts desk are both helpful and knowledgable. I wont go anywhere else. If you already ride or are thinking about getting started. Go see Big John and the people at Buffalo Harley, they will treat you right! "
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By: James West Seneca ,NY
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"I just wanted to comment on the excellent customer service I recieved from Nick. As a salesman...I thought he did a great job on giving me what I wanted and when I wanted it. He went out of his way to help me. He made buying from Buffalo Harley-Davidson a pleasureable experience."
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By: Daniel Mark Mechanicville,NY
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"Besides everyone being friendly and knowledgeable, the physical presentation of the dealership is welcoming. But, isn't this what Harley-Davidson is all about?"
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By: Lou Buffalo,NY
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"As a first time HD shopper, I was so incredibly impressed by the staff at Southtowns Buffalo HD when I went to the showroom for the first time today. I am looking forward to working closely with them to get the perfect bike for me. Great experience! Thanks!"
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By: Anonymous Eden,NY
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"After 40 years of wanting to get myself a HD, 'Buffalo Harley-Davidson' helped end my long wait. Two work days from the time I signed for a "2007 Fatboy", it sits delivered, polished, registered and with my all my late requested accessories, installed and parked on my garage floor. At 61 I'm finally in the Harley Family! LOL
Buffalo Harley is ***** in my opinion and is your best bet to get that dream bike your tired of waiting for now! "
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By: Bruce Alden,NY
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"Your sales staff is knowledgeable, friendly and helped me decide on the right equipment for me. They asked plenty of questions to be sure I got exactly what I wanted & needed. Kudos!"
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By: Jim Williamsville,NY
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"My wife and I stopped by to look at your used bikes and we spent several hours with Scott,he answered all our questions without hesitation and never tried to force a sale on us.We felt very confortable with Buffalo Harley and we chose to Buy a brand new bike at this location.The expierence has been GREAT and we look forward to dealing with your dealership in the future.special thanks to Scott who never seemed to mind our endless questions.....Rich and Chris--fredonia ,N.Y."
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By: Richard Fredonia,NY
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"My experience with your dealership was fantastic. Not only were all the employees professional and friendly, they helped me to fulfull a life long dream. THANKS!!!!!"
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By: LAURIE WEST SENECA,NY
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"I liked your site."
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By: Anonymous Boston,MA
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"Please thank Tech: GJH for the work on my 1200 Custom on 17.5 service check. The bike is set up perfect. I continue to spread the word about your great dealership, and staff. Shaun Stevenson"
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By: Anonymous Amherst,NY
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By: Anonymous Rockhill,SC
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"This was the first bike i ever purchased. everyone was great and very thorough without making me feel like a "newbie". I will never buy a bike anywhere else and have referred everyone to B.H.D.
1 satisfied newbie,
Jason F.
Clarence Center, NY "
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By: jason clarence center,NY
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"Always there when I need them. Minor problems or repair...."bring it in and we'll have a look at it". Friendly staff and a great show room to hang out in. Repairs done before I have a chance to get thru the whole place. Helmets off to Buffalo Harley Davidson!!"
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By: Marty Hamburg,NY
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"I would like to say that before, during and after my purchase there were a few people that stood out and went out of their way to make me feel like part of the family at Buffalo Harley. From the a few minor problems in the beginning to a few others, the were a folks that stood out, people like (Dennis Keefe and Greg, who I believe who is your Head Mechanic) who went out of their way to fix the problems I had and made me completely happy as a customer. I would not hesitate to recommend this shop to anyone I know and let me tell you you have gained some seriously free advertising with this sale. Just in the last few weeks I had to relate the fact of the outstanding service I received and the word is definitely getting around. The main thing is that I just wanted to let you know you have some great employees there at your place and how pleased I am with both of your guys service and professionalism during the whole process of purchasing my bike from beginning to end.
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By: Alfred Buffalo,NY
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"The staff at Buffalo Harley are simply the best"
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By: Steven Niagara Falls,NY
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"My experience at Buffalo Harley was one to remember. My salesman,Greg, was absolutely wonderful. What great customer service, and an absolute great place to purchase a Harley-Davidson. I could not ask for a better experience then what I recieved."
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By: ,XX
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"Always enjoy my interactions with Buffalo Harley. The parts counter is very helpful, and the dealership rarely has to backorder anything for me and my bike. Service is top notch and everyone is friendly. I don't think you can go wrong purchasing from Buffalo Harley."
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By: Dave Clarence,NY
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"Since my initial purchase of a 2002 softail "Deuce" until I reciently picked my bike up last week to begin another riding season, I have enjoyed the entire experience at buffalo harley davidson. The entire staff; from the sales dept., the expert service department, the parts crew as well as the gang in the clothing and accessories dept., everyone is on the same page, and ready to assist and service your motorcycle needs. I have always recieved personal and honest advice & direction for all of my parts and mechanical needs and would recommend Buffalo Harley to anyone who expects the best. Hey, we all have a choice, make yours the smart one!!!"
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By: Art West Seneca,NY
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"BUFFALO HARLEY WAS THE BEST SHOPPING EXPERIENCE I'VE EVER ENCOUNTERED. GREAT SERVICE AND BEAUTIFUL STORE. "
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By: ,XX
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Southtowns Buffalo Harley-Davidson