|
|
| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page | |
|
|
"My FLSTFB has a broken shifter linkage and I arrived about 5:55 (yea last min) but the young man in parts (Kenny) was a big help and got me on the road again! That's worth my business. H-D have some good people. Rides like a dream...! "
|
|
By: John New Jersey,NY
|
|
|
"Once again Buffalo Harley exceeded in awesome service! Having my bike towed from another Dealership who could not even simply diagnose my problem in a few days, Buffalo Harley took a few minutes to do a quick look over and had the problem solved, corrected and fixed in less than ten minutes and I was on the road again! "
|
|
By: Julie Beamsville,ON
|
|
|
By: David East bethany,NY
|
|
|
"The service department and part staff are just awesome here! I took my bike In for a simple oil change and they noticed the bike was not starting right, with some investigation they replaced the faulty part while the bike was under warranty. They were patient an accommodating! Don't think twice if you need any service the Buffalo Harley crew will look after you!"
|
|
By: Julie Beamsville,ON
|
|
|
By: Anonymous tonawanda,NY
|
|
|
"Had such a great experience at the Orchard Park store. First contacted Greg via e mail. Got my financing that way and picked out the bike. Went to see it and Greg was very accomodating. Picking it up Greg showed me all aspect of the bike, Jennifer helped me with the new helmet and fit. I highly recommend the entire staff at Orchard Park Harley,.. Great people."
|
|
By: Phil east aurora,NY
|
|
|
"John and his staff are all pros, but always make time to talk with you even if you just stop for a visit to say hello. "
|
|
By: Herman Orchard Park,NY
|
|
|
"I real pleasure ! I am very happy with my purchase and Cathy from motorclothes was very helpful in my decision. After meeting John B. (VP) and seeing how the staff was I will be returning for lots of future purchases ! "
|
|
By: jameas youngstown,NY
|
|
|
"Buffalo Harley the best"
|
|
By: Michael Niagara Falls,ON
|
|
|
"I'm working up here in Canada so I had my bike shipped to your service dept and picked it up. You guys are AWESOME. Clean service area and SUPER manager. I'm going to use you for my service while I'm here also. Since a trip to the states will be needed from time to time :)
Bought some shirts and stuff while there also. Great store.
See you soon."
|
|
By: Anonymous Rhome,TX
|
|
|
"WALKED IN LOOKING AT BIKES. WAS GREETED BY MAX AND I EXPLAINED TO HIM I WASN'T GOING TO BUY A BIKE BUT I WAS JUST LOOKING AND WISHING. I CURRENTLY RIDE AN 03 SPORTSER 883 AND I WANT TO UPGRADE BUT I JUST CAN'T YET. THAT DID NOT STOP MAX FROM TREATING ME LIKE A CUSTOMER WHO WAS READY TO BUY. HE TOOK THE TIME TO TALK TO ME AND HELP ME DECIDE WHAT BIKE WOULD BE BEST FOR ME WHEN I AM READY TO BUY. THERE WAS NO PRESSURE AND HE DIDN'T MAKE ME FEEL LIKE I WAS WASTING HIS TIME. WHEN I AM READY TO BUY I WILL DEFINETLY GO BACK AND VISIT MAX. THE GIRLS IN MERCHANDISE ARE ALSO VERY FRIENDLY. THANKS EVERYONE AT BUFFALO HARLEY. "
|
|
By: GUY LOCKPORT,NY
|
|
|
"brought my wifes widglide in for service, we heard a loud knocking noise from the motor,,greg and the service dept , looked it over and determined after looking at the cams and the cam bearings etc,,,it was a loose exhaust pipe.. but when the road tested it they found that it didnt handle very well , and advised me that it needed a new head brearing adjusting washer,,i didnt realize this as i dont ride my wifes bike. but thanks to greg and the service dept it was taken care of , and now the bike handles as it should, a big thanks to greg and all involved"
|
|
By: john ,NY
|
|
|
"Just want to thank JOHN SR for comming to show his respect for my brother HUNGRY from the RBMC,, HUNGRY was a good man,and he will be missed.
JOHN SR showed a lot of CLASS by comming to HUNGRYS wake.
John sr is more then a just a bussiness man,he is a friend,and a true brother
Hippie John"
|
|
By: john kenmore,NY
|
|
|
"I didn't expect to be a repeat customer so soon, but I bought my wife her 1st bike last week a pearl yellow 1200 custom sportster, & I got jealous. I tried to get her to buy this (fxdyna street bob) but she said it was to big for her-in the back of my mind I wanted her to get it so I could ride it, well a week later I traded in my bike & bought that street bob, now we both got new bikes. Again Greg was great taking care of everything for us- he's a true asset to the company. This is our 3rd bike from Buffalo Harley, they treated us like gold, why would you go anywhere else!"
|
|
By: Chris & Carol Derby,NY
|
|
|
"I'm glad you opened the southtowns store it's a lot closer for me now since I live in Derby. Bought my 1st harley from the old Bailey Ave. store in 1998 from Jr. My wife has been bugging me for years for her own bike. I finally gave in & said lets go "LOOK" When we walked in the southtowns store we saw a pearl yellow 1200 custom sportster,all chromed out blinding us, no need to look any further she said. We knew this was her bike since she already has a yellow vehicle.
Greg took care of all the details, financing,etc. plus he was very patient showing us the details of the bike & showing us how the bike would look with all the accessories my wife asked about. We would like to thank all your staff for the way we were treated, and a smooth sales transaction.
Thats why we are repeat customers.
Chris & Carol-Derby N.Y."
|
|
By: Chris & Carol Derby,NY
|
|
|
"Everyone is very professional and extremely helpful."
|
|
By: Jim Bufalo,NY
|
|
|
"needless to say i have been doing business with buffalo hd for years, going as far back as 1967,, i have bought 3 new bikes from john sr, and the service has always been great, the guys in the service dept { bailey ave} HAVE ALWAYS GONE OUT FO THERTE WAY TO HELP, and jim in the parts dept is tops.greg and the boys in service are great they go out of there way to help me whenever i call or need assitance, i wont go any any other hd dealer, keep up the good work"
|
|
By: john kenmore,NY
|
|
|
"My Wife, Daughter and Myself walked into the store actually expecting a group of stuffy people, or so it was told to us by others claiming we needed to go to a different dealer. But determined to find out we split up in different directions, a 6 year old little girl headed for the Bikes, my wife to the clothing and I sort of Zig zagged my way around to see what happened. That's when it all happened! People were greeting my daughter and talking to her like she herself was the customer, my wife immediately befriended the girls at the clothing counter, and Greg Paprocki introduced himself to me like I was the most important person in that dealership. I explained that this was to be my first Harley, I waited 43 years to do it and I grew up wanting a Fatboy, and wanted Black. Greg took ample undistracted time with me to insure that the Bike I thought I wanted was in fact the right bike for me. I intentionally have not mentioned what my daughter was doing because I cold her her discussing bikes with the Parts guys, and then clothing and helmets with the girls. my whole family was being attended to and never once felt rushed. I am very pleased with my experience, my daughter now asks to go to the Harley store, and my wife even thinks she would like to apply for a job there some time in the future. We now have a great bunch of new friends and a great location to deal with.
Can't wait to buy my wife her first Harley..
Greg, Tammy, Taylor Hartman
2008 FLSTF FATBOY BLACK (As it should be)"
|
|
By: Gregory Orchard Park,NY
|
|
|
"Greg and service staff were great.I had my 06 road glide shipped to this location.When I picked it up the recall work was done and it was waiting to be loaded.They loaded on my trailor and secured it.They went above and beyond what I expected.Thanks again guys! "
|
|
By: Henry Mississauga,ON
|
|
|
"My 10 year young son saw the new 2008 Heritage Softail for the first time and asked "Dad is that really your bike"? I said "Nope, its our bike"! He then turned and said "Nice bike Dad". After that it matters not what you paid! I want to Thank Nick for being more than just a salesman. You made us feel welcome like we belonged there. Marcy thanks for helping us with all the paperwork and I hope you get your dream soon as well! Greg, you put together a great piece Thanks. John Jr. Thanks for spending time with me on the floor. You should be proud of all the people that make up Buffalo Harley. It was an awesome experience for me and my son. Thank you again! "
|
|
By: Jamie Orchard Park,NY
|
|
|
"Greg and the staff made my purchase of my first Harley a very pleasureable experience. Their friendly staff answered all my questions, and made sure all the paper work was complete for me to import my Harley into Canada. I am looking forward to many return visits. Thanks again. "
|
|
By: Rick Fort Erie,ON
|
|
|
"Big John has put a complete bike shop here in Orchard park. Jennifer in appearal is always so helpful, geoff always takes care of your bike as if it were his own and gets it in and out quickly. The guys in sales and at the parts desk are both helpful and knowledgable. I wont go anywhere else. If you already ride or are thinking about getting started. Go see Big John and the people at Buffalo Harley, they will treat you right! "
|
|
By: James West Seneca ,NY
|
|
|
"I just wanted to comment on the excellent customer service I recieved from Nick. As a salesman...I thought he did a great job on giving me what I wanted and when I wanted it. He went out of his way to help me. He made buying from Buffalo Harley-Davidson a pleasureable experience."
|
|
By: Daniel Mark Mechanicville,NY
|
|
|
"Besides everyone being friendly and knowledgeable, the physical presentation of the dealership is welcoming. But, isn't this what Harley-Davidson is all about?"
|
|
By: Lou Buffalo,NY
|
|
|
"As a first time HD shopper, I was so incredibly impressed by the staff at Southtowns Buffalo HD when I went to the showroom for the first time today. I am looking forward to working closely with them to get the perfect bike for me. Great experience! Thanks!"
|
|
By: Anonymous Eden,NY
|
|
|
"After 40 years of wanting to get myself a HD, 'Buffalo Harley-Davidson' helped end my long wait. Two work days from the time I signed for a "2007 Fatboy", it sits delivered, polished, registered and with my all my late requested accessories, installed and parked on my garage floor. At 61 I'm finally in the Harley Family! LOL
Buffalo Harley is ***** in my opinion and is your best bet to get that dream bike your tired of waiting for now! "
|
|
By: Bruce Alden,NY
|
|
|
"Your sales staff is knowledgeable, friendly and helped me decide on the right equipment for me. They asked plenty of questions to be sure I got exactly what I wanted & needed. Kudos!"
|
|
By: Jim Williamsville,NY
|
|
|
"My wife and I stopped by to look at your used bikes and we spent several hours with Scott,he answered all our questions without hesitation and never tried to force a sale on us.We felt very confortable with Buffalo Harley and we chose to Buy a brand new bike at this location.The expierence has been GREAT and we look forward to dealing with your dealership in the future.special thanks to Scott who never seemed to mind our endless questions.....Rich and Chris--fredonia ,N.Y."
|
|
By: Richard Fredonia,NY
|
|
|
"My experience with your dealership was fantastic. Not only were all the employees professional and friendly, they helped me to fulfull a life long dream. THANKS!!!!!"
|
|
By: LAURIE WEST SENECA,NY
|
|
|
"I liked your site."
|
|
By: Anonymous Boston,MA
|
|
|
"Please thank Tech: GJH for the work on my 1200 Custom on 17.5 service check. The bike is set up perfect. I continue to spread the word about your great dealership, and staff. Shaun Stevenson"
|
|
By: Anonymous Amherst,NY
|
|
|
By: Anonymous Rockhill,SC
|
|
|
"This was the first bike i ever purchased. everyone was great and very thorough without making me feel like a "newbie". I will never buy a bike anywhere else and have referred everyone to B.H.D.
1 satisfied newbie,
Jason F.
Clarence Center, NY "
|
|
By: jason clarence center,NY
|
|
|
"Always there when I need them. Minor problems or repair...."bring it in and we'll have a look at it". Friendly staff and a great show room to hang out in. Repairs done before I have a chance to get thru the whole place. Helmets off to Buffalo Harley Davidson!!"
|
|
By: Marty Hamburg,NY
|
|
|
"I would like to say that before, during and after my purchase there were a few people that stood out and went out of their way to make me feel like part of the family at Buffalo Harley. From the a few minor problems in the beginning to a few others, the were a folks that stood out, people like (Dennis Keefe and Greg, who I believe who is your Head Mechanic) who went out of their way to fix the problems I had and made me completely happy as a customer. I would not hesitate to recommend this shop to anyone I know and let me tell you you have gained some seriously free advertising with this sale. Just in the last few weeks I had to relate the fact of the outstanding service I received and the word is definitely getting around. The main thing is that I just wanted to let you know you have some great employees there at your place and how pleased I am with both of your guys service and professionalism during the whole process of purchasing my bike from beginning to end.
"
|
|
By: Alfred Buffalo,NY
|
|
|
"The staff at Buffalo Harley are simply the best"
|
|
By: Steven Niagara Falls,NY
|
|
|
"My experience at Buffalo Harley was one to remember. My salesman,Greg, was absolutely wonderful. What great customer service, and an absolute great place to purchase a Harley-Davidson. I could not ask for a better experience then what I recieved."
|
|
By: ,XX
|
|
|
"Always enjoy my interactions with Buffalo Harley. The parts counter is very helpful, and the dealership rarely has to backorder anything for me and my bike. Service is top notch and everyone is friendly. I don't think you can go wrong purchasing from Buffalo Harley."
|
|
By: Dave Clarence,NY
|
|
|
"Since my initial purchase of a 2002 softail "Deuce" until I reciently picked my bike up last week to begin another riding season, I have enjoyed the entire experience at buffalo harley davidson. The entire staff; from the sales dept., the expert service department, the parts crew as well as the gang in the clothing and accessories dept., everyone is on the same page, and ready to assist and service your motorcycle needs. I have always recieved personal and honest advice & direction for all of my parts and mechanical needs and would recommend Buffalo Harley to anyone who expects the best. Hey, we all have a choice, make yours the smart one!!!"
|
|
By: Art West Seneca,NY
|
|
|
"BUFFALO HARLEY WAS THE BEST SHOPPING EXPERIENCE I'VE EVER ENCOUNTERED. GREAT SERVICE AND BEAUTIFUL STORE. "
|
|
By: ,XX
|
|
|
|
|
|
|
Southtowns Buffalo Harley-Davidson